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Let's look at some steps to take for getting your account back on track. Remove Off-site Downloads or Browser Extensions. You will need to get rid of any malware before recovering your account. If you've accidentally downloaded something from a bad site, this could allow your account to be compromised again.
Submit a support request to the Roblox Customer Service team for help with billing or account issues.
If you think your account has been hacked or taken over, you should visit this page to secure your account. We'll ask you to change your password and review recent login activity. Your account may have been hacked if you notice: Your email or password have changed. Your name or birthday have changed.
Scams, Hacking, and Hoaxes. Player Trading Scams. Cheating and Exploiting. Buying and Selling Experiences. How can I tell who is a Roblox Staff member or Admin? Spam Chain Mail.
If you believe your account has been compromised by another person or a virus, please click the "My account is compromised" button below. We'll help you log back into your account so that you can regain control.
If someone gains access to your account, or creates an account to pretend to be you or someone else, we want to help. We also encourage you to let us know about accounts that represent fake or fictional people, pets, celebrities or organizations.
Anyhow, late January, early Feb., my account was hacked and stolen. The hacker bypassed 2-FA, somehow. I received an email from customer support saying my request for them to disable 2-FA was accepted, however, I never submitted such a request.
