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Even if your account is compromised and the email is changed, we can still see the original owner or billing email on the account. If your account did not have an email address or a credit card/PayPal purchase, we can still work with you to try to verify ownership and return the account.
8 mai 2024 · You can easily recover a hacked account if you have a verified email address or phone number. If you do not have a verified email address or phone number, you will need to contact customer support. Enable 2-factor authentication to prevent your account from getting hacked. Part 1. Resetting Your Password. Download Article. 1.
Submit a support request to the Roblox Customer Service team for help with billing or account issues.
Roblox Customer Support team assists with Billing and Account issue related questions. Make sure to check our Roblox Help Articles before contacting us. If you need further assistance, review the below information and fill out the Support form.
The benefits of adding an email address to your account includes resetting your password if you forget your password, keeping your account protected using the 2-Step Verification (2SV) feature, and easier for us to help you when you contact us.
19 dec. 2023 · If you don’t have a phone number or email attached to your account, there is no way to reset your password manually. In that case, it’s best to contact Roblox customer support before the situation escalates. The support team has the best chance of recovering your hacked Roblox account.
If you're not able to access your account, contact Customer Service at info@roblox.com or through their integrated Contact Us page at http://roblox.com/Support. Provide your username and details on how your account was compromised.
