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After reporting applicable Credit/Debit, PayPal, or Google Play charges to Roblox’s Customer Support, our billing department will investigate and assist you with eligible refund requests. As a reminder, please contact us before disputing a charge.
- General Billing
Submit a request; Roblox Support; Payments, Gift Cards, and...
- General Billing
Submit a support request to the Roblox Customer Service team for help with billing or account issues.
Robux may be removed from an account after a refund request is processed for a related purchase. The user account will be notified via a direct message delivered to the account's Inbox from Roblox.
Roblox Customer Support team assists with Billing and Account issue related questions. Make sure to check our Roblox Help Articles before contacting us. If you need further assistance, review the below information and fill out the Support form.
How do I request a refund? For payments made through iTunes, Xbox, Microsoft (Windows App or Xbox), PlayStation, and Amazon, you must contact those providers directly. Roblox is not able to process refunds made through iTunes, Xbox, Microsoft (Windows App or Xbox), PlayStation, and Amazon.
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