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If you see one of these error messages when you try to reset your password, please try these steps: Invalid Code: Copy the full numeric code from the email you received and paste it into the space that says Enter code.
If you can’t receive emails or text messages from us, maybe because you lost or upgraded your phone or your email account was hacked, learn how to recover your account if you can't access the email or phone number on your account.
If you're still able to get emails and text messages from us, try following the steps to reset your password. If you aren’t receiving codes from us to reset your password: Make sure the code hasn’t gone into your spam or junk folder. Check your connection. You’ll need a signal to receive the code.
If you see an error message saying "Incorrect Password" and you're sure you entered the right password: Remember that passwords are case-sensitive. Make sure that your caps lock key is turned off and try again. Reset your password. Try updating your browser or using a different web browser.
You're suddenly having problems logging in, or your usual two-factor authentication method – for example, your authentication app – isn't working. You get a message or notification from Facebook telling you that someone is trying to log in, or has already logged in, and it wasn't you.
Find Your Account. Please enter your email address or mobile number to search for your account. Cancel. Search. Sign Up. Log in. Messenger.
If you're not being asked to do a security check but you're having trouble logging into your account, learn how to fix problems with logging in. We ask you to do a security check if we think your account's security might have been affected.
