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How do I request a refund? For payments made through iTunes, Xbox, Microsoft (Windows App or Xbox), PlayStation, and Amazon, you must contact those providers directly. Roblox is not able to process refunds made through iTunes, Xbox, Microsoft (Windows App or Xbox), PlayStation, and Amazon.
After reporting applicable Credit/Debit, PayPal, or Google Play charges to Roblox’s Customer Support, our billing department will investigate and assist you with eligible refund requests. As a reminder, please contact us before disputing a charge.
Find the subscription you'd like to cancel and click the “>” button to see subscription details. Select “Cancel Renewal” and follow the cancellation confirmation prompts. To avoid further charges, cancel your Subscription at least 24 hours before the auto-renewal period.
Submit a support request to the Roblox Customer Service team for help with billing or account issues.
Roblox Support. Roblox Account I need help with my account. Payments, Gift Cards, and Subscriptions I have Premium, Robux, Gift Card, Subscriptions or payment questions. Parents, Safety, and Moderation User Safety and Community Standards.
Getting Started - How To Subscribe. Subscription Billing and Refunds. Managing and Cancelling Subscriptions. FAQ - Important Updates to Vietnam Premium Subscriptions.
Fill out the form to get help from Roblox Support with any issue or feedback. Provide your username and a brief statement.
